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This is a fantastic resource for service design

The toolkit is the outcome of a partnership between two design firms and Design Flanders. The toolkit was designed and written by two service providers who entered into a partnership specifically for service design: Namahn and Yellow Window.

There are templates for many different aspects of the process – useful to look at and adapt for your purposes.

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One of the original resources developed by Roberta Tassi and Politecnico di Milano and Domus Academy

There are further templates below – a number of which which we have used in class.



storyboard_A2_x20 copy


Empathy Map A2 High Fidelity




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